Refund Policy

Effective 2026-09-26 · DynastyGM · Terms of Service · Privacy Policy

Free features are free. For paid plans, the rules below say when you get your money back, and they are meant to be simple: try it, and if it is not for you, tell us early.

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1. Monthly plans

First subscription: if you ask within 7 days of your first charge, we refund it in full, no questions asked.
After that, cancel any time and you keep the features until the end of the month you paid for. We do not refund partial months.
Resubscribing later does not restart the first-charge refund window.

2. Annual plans

Full refund if you ask within 14 days of the charge.
After that, the year is non-refundable, but you can turn off auto-renewal so you are not charged again.
If you switch from monthly to annual, the annual charge gets its own 14-day window.

3. League Pass

Full refund if the commissioner who bought it asks within 14 days of the charge.
A League Pass is bought for one league and cannot be moved to another; if your league folds mid-season, contact us and we will work something out.

4. Outages and removed features

If the service is unavailable for more than 3 consecutive days, we credit the affected time to your next bill or refund it on request.
If we remove a paid feature you bought the plan for, you can cancel and get a prorated refund for the remaining period.

5. Mistakes

Duplicate charges, charges after you cancelled, or charges you did not authorise are refunded in full as soon as we confirm them. Just tell us.

6. How to ask

Email [support email] from the address on your account with the word "refund" in the subject, or use the refund button on your account page once accounts launch.
Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank.
Please contact us before disputing a charge with your bank; a chargeback closes the account while it is investigated, and we resolve refund requests faster than banks do.

7. Purchases through an app store

If we ever sell plans through the Apple App Store or Google Play, refunds for those purchases are handled by the store under its rules, and this policy does not apply to them.

8. Your legal rights

Nothing here limits refund rights you have under the consumer law where you live. Where that law gives you more than this policy, the law wins.